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Terms & Conditions


These terms and conditions relate to Scooby Scents.

Every effort is made to update the information contained on this website, neither the Website Owner nor any third party, data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information, any description is offered for information purposes only and is not intended for trading purposes. You and/or your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.

By placing an order with us or by using our website, you agree to these terms & conditions.


Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and those who are residents in the UK. Services that come with minimum term contracts are only available to individuals who are 18 years old or over and by ordering or otherwise purchasing such Services, you confirm that you are 18 years old or over.


We do not store credit card details nor do we sell customer details to any 3rd parties.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. All deliveries are estimated dates only and not guaranteed unless otherwise stated. We use various delivery methods and delivery times may vary. Orders placed before 3pm are sent the same day on the service you choose. We offer next day courier delivery, tracked and/or signed for and international. A full list of Royal Mail services is available on their website.

Please note that next day delivery does NOT include Saturday or Sunday deliveries and orders placed after 3pm on Friday and throughout the weekend will not be despatched until Monday for a Tuesday delivery.

We reserve the right to charge extra fees to deliveries falling outside the standard royal mail prices.

We offer no guarantees on delivery times unless otherwise stated in writing.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you.

We will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.

If an item has been bought and the postage selected was 1st class (Uninsured Post)only shipping, this is uninsured and at the buyers risk (no refunds will be given on lost 1st class post)

Our next day courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded.

At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive. We will provide tracking numbers for the relevant delivery service used. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced.

Returns and Exchanges

Our Refund & Exchange policy is concrete, and we have a zero-tolerance approach regarding it – you wholly agree by all that is mentioned.

Please note, you are only insured for losses on the Insured shipping options. We will NOT compensate any product losses occurred during transit or delivery, without you choosing an Insured delivery method, upon checkout.

Insurance on delivery covers the following:-

  • The Package has been lost in transit, and this is clearly evident on the tracking status.
  • A Package has leaked or been crushed during transit, and there is evidence.
  • Delivered Package was not delivered to the correct address that you input, in the shipping section on checkout – and package was never received thereafter – we will inquire with the courier and resolve the matter.

Insurance on delivery does not cover the following (including EU & worldwide orders):-

  • The Package was stopped in customs/destroyed/sent back.
  • A Package was sent to another shipping address that you input incorrectly on checkout.
  • Your Package was sent back to us after the courier reattempted delivery a number of times. You are responsible to be in at the time of delivery. You will be charged a re-delivery fee.
  • Package has missing items, and this is evident from the package per se being opened/ripped during transit – and you have already signed for the package, regardlessly.

Return of unwanted items – Cooling off period

It is your responsibility to contact Scooby Scents by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt. After this date, it falls solely within the discretion of Scooby Scents if a return or exchange will be accepted. Once notified, all unused items should be received at Scooby Scents within 14 days from the date of notification for this condition to apply. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

You must return items to Scooby Scents by using the returns and exchanges procedure which can be found here

We cannot accept any e-liquid for return unless it is unused with the tamper-evident cap in place.

Return of faulty or damaged items

Faulty items will be accepted up to the manufacturer’s warranty terms. This does not affect your statutory rights.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be resent.

DOA stands for ‘Dead on Arrival’. If you have a product that carries such a warranty, you have 48 hours to inspect the goods and contact us should there be any problems. If you do not contact us during this time and come across a DOA item, the warranty will be invalid.

Failed Deliveries

If you are not available to receive your items and they are returned to us we will charge £5 restocking fee if you decide not to have the items re-delivered.


Any refunds due back to you will be refunded via the same means as when the order was placed and by no other methods.
If you used a debit or credit card to pay via Paypal, any refund will also be processed by Paypal. Please allow 14 days.

External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content therein provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.


The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

Disclaimer of Liability.

The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Use of the Website.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.


These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. Voucher code offers are open to the public only and Scooby Scents reserve the right to cancel any order to anyone believed to be representing a trade buyer or retail establishment. Our concentrates are for personal use only and not for commercial re-sale without our express written permission. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between Scooby Scents and you and will not take place unless and until you have received an email confirmation of your order being dispatched. Please note that Scooby Scents reserves the right to cancel your order at any time before you receive your ordered items.


The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.

Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Promotions and discount codes

Promotions and discount codes cannot be used in conjunction with each other and also cannot be redeemed against sale/clearance products.

Data Protection

Our policy is that we will not pass or sell on any customer details we collect to any third party without your permission.

Credit card details are entered on a secured page and they are transferred using SSL technology


The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.

General terms and conditions

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Scooby Scents websites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the this website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

Scooby Scents websites may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

We always try to maintain our stock levels. There may however be occasions where goods cannot be sent because they are out of stock. Should this situation arise, we will contact you (usually by telephone), to offer you an alternative product or to inform you that this item will be removed from your order.

The goods shall be at the buyers risk after delivery.

All goods remain the property of Scooby Scents until payment has been cleared in full by our bank.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied, in relation to its accuracy.

The Scooby Scents websites are provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Scooby Scents websites, or any transaction that may be conducted on or through the Scooby Scents websites including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.

We make no warranty that the Scooby Scents websites will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Scooby Scents websites.

Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.

You acknowledge that Scooby Scents , will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect or consequential losses;

In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

The Conditions (as amended from time to time) contain the entire agreement between the parties relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of the Conditions. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save in so far as the same has expressly been made a representation in the Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Universal Terms and Conditions


All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Scooby Scents and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Scooby Scents or using this Web site as a shopping resource. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of Scooby Scents is strictly prohibited.


Scooby Scents referenced on this Web site is the trademark or registered trademark of Scooby Scents in the UK and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.


To the fullest extent permitted at law, Scooby Scents is providing this web site and its contents on an “as is” basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Scooby Scents does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

Free Delivery Offer

Please see our Delivery page for more information about our Free Delivery offer.


rewards & offers – further information

Special Offers

These are special offers such as ‘buy one get one free’ deals on specific products. These offers are normally accessible from the product page itself. As long as you have selected to receive our emails, you will be kept informed by email of all Scooby Scents Special Offers so that you don’t miss out.

Discount Codes

We may email you with Discount Codes (also known as coupon codes) for offers we are running online. Discount Codes will automatically be placed into your basket via the link in the email we send you. If you have an issue with this the code can be entered manually during the checkout process. Discount Codes can only be used to obtain a specified discount off of your basket total. Some Discount Codes may only be used once per customer, this will be stated on the specific terms and conditions page for that offer.

Gift Vouchers

We may email you with Gift Vouchers to give you set amount of money off your final basket total for an order as part of a special offer. You can use a Gift Voucher on multiple orders until all of the money has been used. Once the value of the Gift Voucher has been reduced to 0 it will become inactive. Gift Vouchers will expire 36 months (3 years) after the creation date. You cannot use more than 1 Gift Voucher on any 1 order and they cannot be used in conjunction with Loyalty Point Redemptions or other Discount Codes.

Loyalty Points

Once you sign up for an account, every time you shop through our website you will earn Loyalty Points for the account you use to place the order. For every £1 you spend you’ll receive 1 Loyalty Point worth £0.01. You can redeem points you have earned during the checkout process for money off your current order.

You’ll see at the bottom of the shopping basket how many points your current order is worth, how many points you have collected and your points value in pounds, plus the option to use these points to redeem money off via a checkbox above the checkout button.

You can also receive a bonus of 100 extra Loyalty Points by sharing your order with your friends on Facebook. For more information see the Facebook Share Loyalty Points Bonus section below.

Although you will always receive Loyalty Points for every order, Loyalty Points can’t be redeemed alongside any other discount.

When redeeming your Loyalty Points against an order please be aware of the following conditions:

If your order is worth more than the total value of your Loyalty Points then you must redeem all available Loyalty Points at that time. For example, if your order is worth £18.00 and you have £16.00 worth of Loyalty Points you will have to use all of your Loyalty Points to redeem Loyalty Points against this order.

If your order value is less than the value of your Loyalty Points then you will only be required to spend the equivalent amount of points for this order and your order total will be reduced to £0.00. For example, if you have saved £34.00 worth of Loyalty Points and wish to redeem these against an order worth £18.00, you will be left with £16.00 worth of points.

Points not used during the redeeming process will remain in your account until they have been redeemed or they expire. Loyalty Points have a lifespan of 120 months (10 years) and will expire after this period.

To view how many valid Loyalty Points you have collected so far, click on ‘My Account’ ( ) and select the ‘Order Information’ tab to display details of every order you have placed online within the last 24 months. Here you will also see your current and pending Loyalty Points values.

Loyalty points can only be redeemed against orders from www.scoobyscents.co.uk and must be redeemed within 120 months of being earned. Loyalty points cannot be used in conjunction with any other form of discount and only against the account of which they were collected. Absolutely no cash alternatives will be offered.

Facebook Share Loyalty Points Bonus

On the Basket page there will be an option to share with Facebook, click on this button and follow the on-screen prompts to log in to your Facebook account and share your purchase. Once you have successfully shared, a coupon code will automatically be added to your basket and a Loyalty Points bonus of 100 extra Loyalty Points applied. The system handles the bonus intelligently, so the coupon code cannot be added without sharing to your Facebook wall. If you remove the Loyalty Points bonus before completing your purchase, you can add it back without having to post to your wall again so as long as you don’t close your browser window.

Please note Facebook discounts / loyalty points bonuses are subject to change so please check back for the most current offer. They also cannot be used in conjunction with any other discount codes / coupons / loyalty points bonuses or current loyalty points.

testimonials and / or feedback

If you submit a testimonial and / or feedback to us using our testimonials form, contact us form, product review form or via email or otherwise, then you agree that we may publish your testimonial and / or feedback, together with your name and any other information that you submit using the form(s) or email(s) or otherwise, on this website (and on any successor website that we may operate from time to time), on such page and in such position as we may determine in our sole discretion.

You further agree that we may edit the testimonial and / or feedback and publish edited or partial versions of the testimonial and / or feedback. However, we will never edit a testimonial and / or feedback in such a way as to create a misleading impression of your views or display any information that we feel could be deemed ‘personally identifiable’. You may have us remove your content by giving to us 30 days’ written notice of termination.

customer complaints

If you wish to register a complaint please complete the following form and we will endeavour to get in touch as soon as possible. Customer Complaints Form


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